Returns and Refunds

How much does delivery cost?

- France: 3€. Delivery is free in France from 50€ of purchase. 

- Europe: €9

- Rest of the world: 9€.

When will my CLAP be delivered? 

- France: Within 2 to 6 working days.

- Europe: Within 3 to 8 working days.

- World : Within 5 to 10 days.

Orders are not prepared or shipped on weekends and holidays.

Special Christmas delivery

We offer a courier service within 24 hours. 

From December 14th to 23rd included, you can place an order on our website before 11am and be delivered the same day. After 11am, we will deliver the next day. Delivery only available in Paris.

Price : 6.50€.

Returns

The possibility of exchange and refund is possible within 14 days from the receipt of your order. 

Send us a message to hello@clap-paris.com specifying your order number, as well as the reason for the return and your desire for an exchange or refund.

Then, please attach a photo to your email if an item arrived damaged.

You must arrange for the return at your convenience, at your expense to the following address

ESAT REGAIN
57 rue Bobillot
75013 paris

If it is an exchange, please return your received product and place an order again. 

Products on sale cannot be returned or exchanged.